Contact
Votre satisfaction est notre priorité absolue. Si vous avez des questions, des préoccupations, ou même des suggestions, nous serions ravis de vous écouter et de vous aider. Votre avis compte énormément pour nous, et nous tenons à ce que chaque interaction avec notre marque soit une expérience exceptionnelle.
Que ce soit pour résoudre un problème, partager une remarque ou même nous envoyer une lettre d’amour, notre équipe se fera un plaisir de vous lire et de vous répondre dans les meilleurs délais.
Pour un service rapide et personnalisé, notre service client est désormais disponible sur WhatsApp. N’hésitez pas à nous contacter au +33 6 72 48 47 58. Nous sommes impatients de vous entendre !
frequently asked Questions
What are the delivery times ?
We offer fast and reliable delivery options tailored to each region:
Switzerland : Shipping from Lausanne with delivery within 48 hours.
France : Shipping from France, delivery in 2 to 4 working days.
Rest of the world : Shipping from France with delivery in 2 to 5 business days. For shipments outside Europe, additional delays may occur due to customs formalities.
Delivery costs
Delivery is free for orders over €100 / CHF100 .
For orders below this amount, a fixed fee of €5 / CHF 5 applies.
Customs and import fees
For orders shipped outside of Europe, import or customs fees may apply. These fees are the customer's responsibility.
What materials do you use?
At Be Lost, we have chosen to work only with noble and durable materials, capable of standing the test of time and reflecting our values.
925 Sterling Silver
A precious metal composed of 92.5% pure silver and 7.5% copper, it is renowned for its brilliance and nobility. It may darken slightly over time, but a quick wipe with a cloth will make it shine like new.
For some pieces, we use 18k gold electroplating, a traditional technique that involves depositing a layer of gold onto silver. This process guarantees a refined and precious finish, while preserving the solid silver base.
316L Stainless Steel
Ultra-resistant by nature, stainless steel does not tarnish, does not oxidize, and is not affected by water or perspiration. It is the ideal metal for jewelry designed to accompany you every day.
We enhance it with PVD (Physical Vapor Deposition) plating, a modern process considered the best plating technology in the world. Unlike gold plating or traditional techniques, PVD deposits a much denser and more resistant layer of 18k gold, which does not easily fade over time.
18k Gold
This is our premium finish. We don't work with solid gold (to keep our jewelry affordable), but we do use 18-karat gold to coat our silver or stainless steel bases, using the two techniques mentioned above (electrolysis or PVD). This results in a rich, deep golden shine, true to real gold, with excellent durability.
Our commitment : Whether you choose silver, stainless steel, or gold-plated jewelry, we've worked hard to ensure all pieces can be worn together. Thanks to the quality of the finishes, it's impossible to distinguish any difference in metal with the naked eye. The result is harmonious, cohesive, and designed to last for years.
How to care for Be Lost jewelry?
Our jewelry is designed to last and accompany you every day. But like any precious object, it deserves a little attention to maintain its shine. Here are some simple tips depending on the material:
925 Sterling Silver
Silver is a precious metal that can oxidize slightly over time due to the presence of copper in the alloy. This oxidation is normal, and many even appreciate it for its authentic and vibrant look. It is very easy to clean with a soft cloth, a special silver wipe, or dedicated products.
316L stainless steel
Stainless steel is the easiest material to maintain: it doesn't oxidize, tarnish, and is resistant to water or perspiration. You can wear it anywhere: in the shower, at the gym, or even at the beach, without worrying about it losing its shine.
18k gold plated
We use two plating techniques depending on the base of the jewel:
Electrolysis for 925 silver.
PVD for stainless steel.
These techniques guarantee excellent durability over time, but to preserve the intensity of the golden color, we recommend avoiding abrasive products and cleaning the jewelry only with a soft cloth.
Our general recommendations :
Store your jewelry separately in a pouch or box to avoid micro-scratches.
Remove them when using harsh chemicals (chlorinated swimming pools, household products).
Clean them regularly to maintain their natural shine.
Is your jewelry water and everyday life resistant?
Yes. Our jewelry is designed to be worn, not to stay at the bottom of a box.
Stainless steel + PVD : completely resistant to water, sweat, and everyday wear. You can wear them in the shower, while exercising, or even in the sea without them losing their shine.
925 Sterling Silver : A precious metal that may oxidize slightly but will not deteriorate. A simple cleaning is enough to restore its shine.
18k gold plated : our plating techniques (PVD and electrolysis) guarantee durability far superior to conventional plated jewelry, which tarnishes quickly.
In short: you can live with your Be Lost jewelry. That's what they're made for.
Why does your jewelry cost more than fast-fashion jewelry?
Because it's not the same story.
Fast fashion is disposable: low-end metals, gold that fades in a few weeks, jewelry that ends up at the bottom of a drawer.
Be Lost is the opposite:
- noble materials,
- high-end finishes,
- working hand in hand with our craftsmen, without intermediaries.
The result: premium quality at a fair price.
When you choose a piece of Be Lost jewelry, you're not buying a "current trend." You're investing in a piece that ages with you, tells your stories, and stands the test of time without losing its soul.